RingCentral hiring Customer Journey Specialist I in Denver, CO | LinkedIn (2024)

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: A Customer Journey Specialist to build and drive programmatic efforts to improve our customer experiences and effectiveness. This role will focus on the onboarding customer experience.

To succeed in this role you must have experience in:

• Designing and implementing programs and/or processes that positively affect customers’ outcomes with RingCentral and drive business outcomes.
• Developing and executing on programs to engage our customers at scale.
• Managing complex cross-functional programs.
• Implementing change management initiatives.

Desired Qualifications:

• 2+ years of relevant experience working in a cloud-related, program or project management role.
• Experience in building programs, cross-collaboration with multiple departments and teams, and driving operational efficiency to optimize for the customer experience.
• Extensive experience working cross-functionally across multiple internal teams, such as Product, Marketing, Engineering, Customer Success and Sales teams.
• Demonstrated understanding of the end-to-end customer lifecycle in high touch and low touch service delivery models
• Demonstrated interest or experience in journey mapping, service design, and/or voice of the customer
• Experience with onboarding, first time user experiences, or implementation
• BA/BS degree or equivalent military and/or work experience

RingCentral’s Customer Care Organization leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, the compensation range for this position is between $58,100 and $83,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.